Platform Features
A live guest guidebook
in under 5 minutes*. Then everything else.
Start with AI that builds your entire guidebook from your website URL. Layer on AI Concierge, smart upselling, digital check-in, unified messaging, and analytics, all from one platform.
β¨ AI Guidebook Generation
Your guidebook, built by AI.
Live in under 5 minutes*.
Give us your property website URL. Our AI reads it, decides which chapters your property supports, writes all the content, populates up to 30 local experiences from Viator and FareHarbor, and publishes a fully branded live guidebook, automatically. Then refreshes it every month.
AI chapter detection
The AI analyses your content and determines which chapters it can actually support, no spa, no spa chapter. Only real content makes the cut.
~95% accuracy on launch
Content accuracy that beats the average manual build, written from your actual website and OTA listings, not a generic template.
Viator & FareHarbor auto-populated
Up to 30 bookable local experiences pulled automatically within a 50km radius. No manual curation needed.
Monthly auto-refresh, set and forget
Every month, the AI re-reads your website and rebuilds each chapter from the latest content. Zero ongoing maintenance required.
URL to live guidebook
1:43
minutes Β· seconds
β Property name & address entered
β Website URL provided
β Features configured
π Finish, guidebook live in under 5 minutes*
π€ AI Concierge
Answer every guest question.
Instantly. Automatically.
Orana's AI Concierge is trained on your property's specific information, not generic scripts. It handles inbound guest questions across every channel, 24/7, with zero staff effort.
Omnichannel replies
Responds via WhatsApp, SMS, email, and OTA messaging from a single AI brain, consistent tone, consistent accuracy.
107 languages, auto-detected
Guests message in their own language. The AI detects and responds in kind, no configuration required.
Trained on your content
The AI learns from your Guest Guide, house rules, and FAQs. Answers reflect your property, not a generic template.
Intelligent escalation
When a query needs a human, the AI flags it, provides full context to your team, and tracks resolution, without dropping the thread.
Proactive upsell triggers
When a guest asks about the spa, the AI can offer to book it. Conversations become revenue opportunities automatically.
Result
Properties using Orana's AI Concierge see an average 40% reduction in inbound guest messages handled by staff, within the first month.
40%
Fewer staff messages
avg. with AI enabled
π€
Orana AI Concierge
β Online Β· Responding instantly
π Digital Guest Guide
Your property's knowledge,
always in their hands
A branded, web-based welcome book guests access instantly via a link, no app download, no account required. Every question they'd normally call about is answered before they need to ask.
No app download required
Guests access the guide via a simple link in their welcome message. Works on any device, any browser, instantly.
Update once, live everywhere
Change your WiFi password, update pool hours, add a new restaurant tip, it's live for all current and future guests immediately.
Auto-translated into 107 languages
Write your guide once in English. Guests see it in their preferred language automatically, no separate translations to maintain.
Fully branded to your property
Your logo, colours, and tone of voice. Guests see a polished, branded experience, not a generic third-party template.
Upsells embedded natively
Spa packages, tours, and add-ons appear naturally within the guide, contextual, not interruptive.
107
Languages supported
auto-detected, no config
Harbourview Suites
Room 204, Ocean Deluxe
Welcome, Sarah π Your guide is ready.
Arrival & Access 6 items βΊ
Food & Dining 9 items βΊ
Facilities & Amenities 8 items βΊ
Local Area Guide 14 items βΊ
Contact & Emergencies 4 items βΊ
π Viewing in English Β· Change language
π¬ Unified Messaging
Every conversation.
One inbox.
Guest messages arrive from WhatsApp, SMS, email, Airbnb, and Booking.com, all landing in a single inbox, with AI auto-replies handling the routine before your team even sees them.
All channels, one place
WhatsApp, SMS, email, Airbnb, Booking.com, no switching between tabs or apps to manage guest conversations.
AI handles it first
Common questions are answered instantly and automatically. Your team only sees the conversations that actually need them.
Automated message sequences
Pre-built flows trigger at the right moments, booking confirmation, 48hrs before arrival, check-in day, mid-stay, post-checkout.
Full guest context on every message
When your team picks up a conversation, they see the full booking details, stay history, and prior messages, no hunting through systems.
How it works
AI handles the first pass. Anything it can't resolve is flagged for your team, with full context already loaded. Your staff spend time on hospitality, not message admin.
Priya S., Room 204
Checking out tomorrow Β· Booked via Airbnb
WhatsApp
Can we get late checkout, maybe 1pm?
π€ AI Reply
Hi Priya! 1pm late checkout is available at no charge. I've arranged that for you, you're all set! Anything else? π
Amazing, thank you! π
WhatsApp
SMS
Email
Airbnb
Booking.com
π° Smart Upselling
Revenue that earns
itself, automatically
Orana presents upsell offers to guests at the three moments they're most likely to buy, pre-arrival, in-guide, and during the stay. You control everything; the platform does the selling.
Timed offer delivery
Offers hit guests at their highest buying intent, the 48hr pre-arrival window, the welcome message, and mid-stay when they're already enjoying themselves.
Controlled redemption
Set inventory caps, blackout dates, minimum notice windows, and auto-approval rules. You decide what runs automatically and what requires manual confirmation.
Any experience, any format
Spa bookings, dining reservations, room upgrades, early check-in, late checkout, tours, welcome packs, if you can sell it, you can upsell it here.
Per-offer conversion tracking
See exactly which offers convert, at what rate, and at which stage of the journey. Optimise your catalogue based on real data.
Result
Properties using Orana's upselling module see an average 3Γ improvement in ancillary revenue conversion compared to manual promotion.
$4,820
Upsell revenue this month
β 23% vs last month
Active offers
Showing to guests arriving this week
π§
Couples Spa
Offered 48h before arrival
π₯
Welcome Bubbles
Offered at check-in form
π
Harbour Cruise
Offered during stay
π³
Breakfast Upgrade
Offered day before
$142
Avg order
38%
Avg conv.
3.1Γ
vs manual
π Digital Check-In & Forms
Guests arrive ready.
Your team isn't buried in admin.
Collect everything you need before guests leave home, ID, preferences, arrival time, signed agreements, so check-in is a welcome, not a queue.
ID verification & document collection
Guests upload their passport or ID before arrival. Documents are stored securely and linked to the booking, no photocopying on arrival.
Custom pre-arrival forms
Collect dietary requirements, room preferences, arrival times, vehicle plates, or anything your property needs, in one branded form.
Digital agreements & T&Cs
House rules, damage waivers, and pet policies can be acknowledged digitally before arrival, timestamped and stored automatically.
Builds richer guest profiles
Pre-arrival data flows into the guest profile, informing AI responses, personalising the guide, and surfacing relevant upsell offers automatically.
Arrival time
3:00 PM
Vehicle plate
ABC 123
Special requests
Dietary needs, accessibilityβ¦
Upload Passport or ID
JPEG, PNG, or PDF Β· Max 10MB Β· Stored securely
Welcome champagne, $68
In-room on arrival Β· Add while checking in
π Analytics & Insights
Know what's working.
Fix what isn't.
Orana turns your guest interactions into a clear picture of what's generating revenue, what's reducing workload, and where the experience still has room to improve.
Revenue tracking per stay
See upsell revenue per booking, per property, and per offer type. Understand your true ancillary revenue picture at a glance.
AI performance dashboard
Track AI resolution rate, escalation rate, response times, and topics that AI couldn't handle, so you can keep improving your content.
Guide engagement
See which sections guests read most, which links they click, and which questions still get asked, a direct signal to improve content.
Satisfaction & review tracking
Monitor post-stay sentiment, review prompt response rates, and average scores, tied back to individual stays and properties.
3Γ
Upsell conversion lift
vs. manual promotion
Upsell Rev.
$4,820
β 23%
AI Handled
β 40%
fewer msgs
Upsell Lift
3Γ
vs manual
Weekly upsell revenue Jun 2026
W1
W2
W3
W4
W5
W6
W7
Top upsell
Conv.
Revenue
Welcome Bubbles
51%
$1,428
Couples Spa
38%
$1,295
Breakfast Upgrade
44%
$836
Why it matters
What Orana Stay replaces
The manual alternatives are slow, inconsistent, and don't scale. Here's what changes.
| Capability | Without Orana | With Orana Stay |
|---|---|---|
| Guest questions answered out of hours | β | β |
| Consistent info delivered to every guest | Sometimes | β |
| Upsells offered at the right moment | Depends on staff | β Automated |
| Guest info collected before arrival | Paper forms / email | β Digital, stored |
| All channels in one inbox | β | β |
| Revenue and AI performance tracked | β | β |
| Property info in 107 languages | β | β |
| Experience consistent across all properties | Hard to maintain | β |
“
Orana Stay has completely transformed the way we engage with our guests. The digital guidebooks are beautifully designed, easy to update, and have significantly reduced the number of repetitive guest enquiries we used to get. Our team now spends less time answering common questions and more time focusing on creating amazing stays. The platform is simple, smart, and exactly what we needed.
B
Beach Stays
Northern Beaches, NSW
Ready to see it in action?
The full platform, built for your property
Book a 30-minute demo and we'll walk you through every module using a setup that matches your accommodation type.
No commitment. We will guide your setup from start to finish.