๐ Digital Check-In & Forms
Guests arrive ready.
Your team isn't
buried in admin.
Collect everything you need before guests leave home, ID, preferences, arrival time, signed agreements, so check-in is a welcome, not a queue.
100%Digital, no paper forms
BeforeGuests complete it pre-arrival
StripePayments collected at check-in
Arrival time
3:00 PM, Monday 14 Apr
Vehicle plate
ABC 123
Upload passport or ID
Tap to upload
JPEG, PNG or PDF ยท Stored securely
Welcome champagne, $68
Add while checking in
Pre-Arrival Forms
Everything collected before they leave home
A customisable digital form sent to guests before arrival. Collect what your property needs, no paper, no manual chasing, no front-desk bottleneck.
Fully customisable fields
Dietary requirements, room preferences, vehicle plates, arrival times, accessibility needs, add any field your property requires.
ID & document collection
Guests upload passport or photo ID digitally. Stored securely and linked to the booking, no photocopying at the desk on arrival.
Digital agreements & T&Cs
House rules, damage waivers, pet policies, guests acknowledge digitally before arrival. Timestamped and stored automatically.
Stripe payments at check-in
Security bonds, resort fees, or pre-arrival add-ons can be collected via Stripe directly within the check-in flow.
Upsells before the form starts
Early check-in and late check-out are offered on the landing page, before guests even open the form. Tiered pricing by time slot means every guest sees the option that suits their schedule.
Flexible approval workflow
Choose how each form is reviewed: require host approval before the guide unlocks, grant instant access on submission, or let AI auto-approve and escalate only when something needs human attention.
Self-adjusting by booking source
The form adapts automatically based on where the booking came from and configurable rules you set, so Airbnb guests see a different flow to direct bookings if needed.
Step 3 of 4, ID & Documents
Booking AB-8821 ยท Harbour View Suites ยท Apr 14
โ Arrival time confirmed
3:00 PM, Monday 14 Apr
โ Guest details
2 adults ยท 1 pet
๐ท
Upload Passport or ID
JPEG, PNG or PDF ยท Stored securely
๐ฅ
Welcome champagne, $68
In-room on arrival ยท Add now
Add
Guest Profiles
Every answer builds a richer profile
Pre-arrival data doesn't disappear after check-in. It flows into the guest's profile, where it informs AI responses, personalises the guide, and surfaces relevant upsell offers throughout the stay.
Feeds the AI Concierge
If a guest said they have a dog, the AI knows. If they asked for a quiet room, it knows that too. Responses are personalised to each guest's actual stay details.
Personalises the Guest Guide
Content can surface or hide based on profile data, pet-friendly tips shown to pet owners, spa content prioritised for couples.
Triggers relevant upsells
A couple checking in triggers the spa package offer. A guest arriving by car sees the parking upgrade. The right offer to the right guest, automatically.
One form, every touchpoint. Check-in data collected once flows automatically into messaging, the guest guide, AI responses, and upsell offers, no re-entry, no data loss.
S
Sarah & James
Room 204 ยท Check-in Apr 14
Check-in complete
Arrival time3:00 PM
Guests2 adults ยท 1 dog ๐
DietaryGluten free
VehicleABC 123
T&Cs signedโ Apr 11, 9:42am
ID uploadedโ Passport on file
๐ค AI note: Pet owner, show dog-friendly dining & park suggestions
Everything included
The complete check-in toolkit
Every feature you need to move guest admin out of the lobby and into the guest's hands before they arrive.
ID & Document Collection
Guests upload passport or photo ID. Stored securely, linked to the booking.
Custom Form Fields
Any field you need, dietary, accessibility, vehicle, preferences. Fully configurable.
Digital Agreements
House rules, damage waivers, pet policies, acknowledged digitally and timestamped.
Stripe Payments
Security bonds, resort fees, and add-ons collected in the check-in flow via Stripe.
Upsells at Check-In
Welcome gifts, room upgrades, and add-ons presented during the form, highest buying intent moment.
Guest Profile Building
Every answer enriches the guest profile, used by AI, guide, and upselling automatically.
PMS-Linked
Check-in forms are tied to actual bookings via PMS integration, no manual matching.
107 Languages
The form auto-translates to the guest's preferred language, no separate versions to maintain.
Fully Branded
Your logo, colours, and tone. Guests see your brand, not a generic third-party form.
“
Orana Stay has completely transformed the way we engage with our guests. The digital guidebooks are beautifully designed, easy to update, and have significantly reduced the number of repetitive guest enquiries we used to get. Our team now spends less time answering common questions and more time focusing on creating amazing stays.
B
Beach Stays
Northern Beaches, NSW
See it in action
Guest admin, handled
before they arrive.
Book a demo and we'll show you the check-in flow on a property that matches yours, from the guest's view and from your team's dashboard.