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Features โ€บ Analytics & Insights
๐Ÿ“Š Analytics & Insights

Know what's working.
Fix what isn't.

Orana turns guest interactions into a clear picture of what's generating revenue, what's reducing workload, and where the experience still has room to improve.

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3ร—Upsell conversion vs. manual
40%Fewer staff messages with AI
RealData from your own property
app.oranastay.com/analytics
Overview
Upsells
AI
Guide
Upsell Rev.
$4,820
โ†‘ 23%
Staff msgs
โˆ’40%
vs no AI
Upsell lift
3.1ร—
vs manual
Weekly upsell revenue
Top upsell
Conv.
Revenue
Welcome Bubbles
51%
$1,428
Couples Spa
38%
$1,295
Breakfast
44%
$836

Revenue Tracking

See exactly what's driving ancillary revenue

Every upsell offer is tracked from impression to payment. You can see which offers convert, at what rate, at which point in the guest journey, and use that to optimise your catalogue over time.

๐Ÿ’ฐ
Revenue per stay, per property, per offer
Break down upsell revenue by booking, property, or offer type. Understand your real ancillary revenue picture, not just total sales.
๐Ÿ“ˆ
Conversion rate per offer
See which offers convert at what rate and at which stage of the journey, pre-arrival, at check-in, or during the stay.
๐Ÿงฉ
Catalogue optimisation signals
Low conversion on a high-value offer is a signal to change the price, timing, or description, not to remove it. The data shows you which levers to pull.
๐Ÿ“Š
Real data, not estimates. Analytics are built from your actual booking and transaction data, not industry benchmarks or modelled projections.
app.oranastay.com/analytics/upsells
Upsell performance ยท Last 30 days
Welcome Bubbles ๐Ÿฅ‚ $1,428
51% conversion ยท 28 sales ยท avg $51
Couples Spa ๐Ÿง– $1,295
38% conversion ยท 7 sales ยท avg $185
Breakfast Upgrade ๐Ÿณ $836
44% conversion ยท 22 sales ยท avg $38
$4,820
Total revenue
$142
Avg order
3.1ร—
vs manual

AI Performance

Understand how your AI Concierge is performing

The AI dashboard shows you which guest questions are being handled automatically, which topics are escalating to your team, and where your content needs improving.

๐Ÿค–
Message volume & handling breakdown
See total inbound messages, how many were auto-handled, and how many reached your team, with trends over time.
๐Ÿ””
Escalation topics
The AI flags what it couldn't handle. These become a direct signal to add content to your Guest Guide, turning gaps into future automations.
โฑ๏ธ
Response time tracking
Average response times for AI vs. staff, showing guests the difference automated handling makes to their experience.
app.oranastay.com/analytics/ai
AI Concierge ยท Last 30 days
247
Total messages
โˆ’40%
Staff workload reduction
Top escalation topics
Maintenance requests 12
Refund requests 7
Custom requests 4
๐Ÿ’ก Tip: Add a maintenance request form to your guide to reduce these escalations

Everything tracked

The full analytics picture

Every module in Orana Stay feeds data into a single analytics layer, so you can see the full picture without stitching together separate reports.

๐Ÿ’ฐ
Upsell Revenue Tracking
Revenue per booking, per property, per offer. Conversion rates and average order value.
๐Ÿค–
AI Performance
Message volume handled, staff workload reduction, escalation topics, and response times.
๐Ÿ“–
Guide Engagement
Which sections guests read, which links they tap, and which topics still generate questions.
๐Ÿ“‹
Check-In Completion
Pre-arrival form completion rates, drop-off points, and upsells added at check-in.
๐Ÿ’ฌ
Messaging Volume
Inbound messages by channel, automated vs. manual response breakdown, and response times.
๐Ÿจ
Multi-Property View
Roll up data across all properties or drill down into individual ones, at any level of your portfolio.
“
Orana Stay has completely transformed the way we engage with our guests. The platform is simple, smart, and exactly what we needed.
B
Beach Stays
Northern Beaches, NSW

See it in action

Your data. Your decisions.
Your property.

Book a demo and we'll walk you through the analytics dashboard using real data patterns from properties like yours.

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