Digital Guest Guide
Your property in
every guest's pocket
A fully branded Progressive Web App that personalises itself to each guest's booking, with AI concierge, smart upsells, experiences, payments, in-app chat, and a direct rebooking tab. No app store. No downloads. Just a link.
PWANo app store required
Custom URLYour brand, your domain
StripePayments built in
SeamRemote door access
Door unlocked
Payment confirmed
24ยฐC ยท Sunny
Built on
๐ฑ Progressive Web App ๐ค AI Concierge ๐ณ Stripe Payments ๐บ Google Maps ๐ค 5-Day Weather ๐ฌ In-App Chat ๐ Book Direct & Save ๐ 107 Languages
๐ฏ Smart Personalisation
Content that adapts to
every stage of the guest journey
When linked to a booking, the guide knows exactly where a guest is in their stay. Pre-arrival content shows before check-in. In-stay upsells activate on arrival. Post-checkout follow-up triggers automatically. Everything turns on and off exactly when it should.
Customisable pre-check-in forms Collect arrival times, preferences, special requests, and digital signatures before the guest arrives, fully branded to your property.
Journey-aware content switching Sections automatically activate and deactivate based on booking dates. Guests only ever see what's relevant to their current stage of stay.
Standalone or booking-linked Run as a general property guide with a QR code, or link directly to individual bookings for a fully personalised guest experience.
Pre-check-in form
Guest journey, content status
โ
Pre-arrival forms
Arrival time, preferences, signature
โ Completed โ
Welcome & property info
WiFi, house rules, arrival guide
โ Active โ
In-stay upsells & experiences
Spa, late checkout, local tours
โ Day 1 onwards 4
Post-checkout follow-up
Review prompt, return offer
Activates on checkout ๐ Remote Access
Unlock the door
straight from the guide
Powered by Seam, Orana Stay's guest guide includes remote smart lock integration. Guests tap to unlock, no keys, no key safes, no check-in desks. Your team can monitor and control access remotely from the dashboard.
One-tap door unlock Guests tap a button in the app to unlock compatible smart locks. Works on arrival, during stay, and locks automatically at checkout.
Remote management Grant, restrict, and monitor door access from your Orana dashboard. Perfect for multi-property operators and distributed teams.
Booking-date restricted Access is automatically enabled from check-in to checkout date only, no manual codes to change between guests.
Connected ยท Ready to unlock
Front Door
Tap to unlock. Access active until 11:00 AM 18 Mar
๐ Powered by Seam smart lock integration
๐ฐ Upsells & Payments
Smart upsells that check
availability before they offer
Before offering early check-in or late checkout, Orana Stay checks your PMS to confirm no other guest is arriving or departing. Guests only see offers that are actually available, no awkward manual checks, no double-ups.
PMS availability check Early check-in and late checkout offers are automatically suppressed if another booking conflicts. Zero manual intervention required.
Experiences & activities Guests can browse and book local experiences, spa sessions, gear rental, dining, and more, all from inside the guide app.
Stripe payments, fully integrated Every transaction, upsells, experiences, deposits, is collected securely through Stripe. Funds go directly to your account.
Available for your stay
Early Check-In
Available ยท No conflicts
5
Spa Session
60 min ยท Book any time
$120
Late Checkout
Until 2:00 PM
$35
๐จ PMS checked ยท All offers confirmed available
๐จ Full Branding
Looks like your brand,
not ours
Every detail of the guest guide can be matched to your property's brand, colours, logo, fonts, and even the URL. Guests see a seamless, professional experience that feels native to your business.
Custom colours & logo Set your brand colours, upload your logo, and the entire app reflects your visual identity, no Orana branding in sight.
Custom domain / URL Share a link like guide.yourproperty.com, not a generic Orana URL. Your brand stays front and centre from the first tap.
Installable PWA Guests can add the guide to their home screen like a native app, no App Store or Google Play required. Works on any device, any browser.
Brand preview
Primary
Accent
Teal
Dark
๐
guide.yourproperty.com
B
Beach Stays Northern Beaches
Your digital guest guide
๐ฑ Installable on home screen, no App Store needed
Everything included
One app. Every guest need covered.
Pre-Check-In Forms
Fully customisable forms, arrival time, preferences, digital signatures, ID collection. Completed before guests arrive.
Property Info & WiFi
House rules, WiFi credentials, parking, access instructions, and everything guests need, all in one place.
Remote Door Access
Seam smart lock integration lets guests unlock doors directly from the app. Fully booking-date restricted, remotely managed.
Experiences & Activities
Guests browse, select, and pay for local experiences, fishing charters, spa, gear rental, tours, without leaving the guide.
Smart Upsells
Early check-in, late checkout, add-ons, offered only when the PMS confirms no conflicts. No manual checks needed.
Stripe Payments
Every purchase, upsells, experiences, deposits, collected securely via Stripe. Funds go straight to your account.
Google Maps Integration
Area guides, local recommendations, and directions powered by Google Maps, embedded directly in the guest guide.
5-Day Weather Forecast
Full meteorological forecast in the guide, temperature, wind, UV index, humidity and precipitation, so guests can plan their day without leaving the app.
Book Direct & Save
A dedicated tab drives guests back to your direct booking channel, reducing OTA commission dependency with every stay.
107 Languages
When connected to your PMS, the guide auto-loads in the guest's language. For standalone guides, guests choose from 107 languages in one tap.
One-Tap WiFi
Guests tap WiFi to instantly see the network name and password in a clean modal, the most asked question, answered before they ask it.
“
Orana Stay has completely transformed the way we engage with our guests. The digital guidebooks are beautifully designed, easy to update, and have significantly reduced the number of repetitive guest enquiries we used to get. Our team now spends less time answering common questions and more time focusing on creating amazing stays. The platform is simple, smart, and exactly what we needed.
B
Beach Stays
Northern Beaches, NSW
See it in action
Ready to give guests a guide they'll actually use?
Book a demo and we'll show you a live guest guide configured for a property just like yours, branding, upsells, door access, and all.