Your guests deserve better.
We built the AI that delivers it.
Give us your property URL. Our AI reads it, builds every chapter, populates local experiences, and publishes a fully branded guest guidebook in under 5 minutes*. Then it runs the entire guest journey, from pre-arrival to post-stay, automatically.
Proven across hospitality
messages
conversion lift
supported
integrations
"Hi Sarah! The rooftop bar closes at 10pm. Want me to reserve a table for two at 7pm?"
Powers guest experiences at
by the AI concierge
inbound guest messages
integrations
a complete guidebook
The Guest Journey
One platform.
Every stage of the stay.
Orana Stay manages the complete guest lifecycle, from the moment they book to long after they check out. Every touchpoint is an opportunity to delight guests and drive incremental revenue.
Prepare & Personalise
- Digital pre-arrival forms with smart display rules
- ID scanning, selfie capture, rental agreement signing
- Arrival time, flight number, guest count collection
- Early upsell offers, upgrades, add-ons, experiences
- Guidebook link sent automatically at booking
Guide & Monetise
- AI guidebook accessible on any device, no download
- AI concierge answering questions 24/7 in 107 languages
- In-stay upsells, early check-in, late checkout, items, services
- Bookable local experiences via Viator and FareHarbor
- Smart lock access via Seam Connect integration
Retain & Review
- Departure form and checkout reminder
- Post-stay survey triggered automatically
- Review request at the optimal moment
- Return offers and direct booking incentives
- Build a direct booking channel over time
What's Included
A guidebook that actually
earns its keep.
Built automatically from your property's existing content. No writing. No maintenance. It refreshes itself every month.
Look & Feel
Seven themes.
None of them look like us.
Your guidebook should look like your property, not like software. Pick a theme, set your colours and fonts, and the whole guest experience follows, cover page, menu, chapters and all.
Concierge
Our most advanced theme. Instead of a chapter index, guests land on a live home screen, what's near them right now, today's weather, and one-tap access to the services you actually offer.
Prefer something more classic? Six further themes ship with the platform, in three families, Default, Event and Guest Experience, each in a button or an image layout.
AI Automation
An AI concierge your
guests will actually use.
Orana's AI Concierge handles guest questions at any hour, in their language, instantly, without any involvement from your team.
Behind the Scenes
Guests get the guidebook.
Your team gets the control room.
Orana Stay is not just the guest app. Every property, form, upsell and automated message your team touches lives in one operator portal, and the arrival intel your front desk actually needs is already in it.
One thing nobody else does
Search a guest by their number plate.
Vehicle details and flight numbers are captured on the pre-arrival form, then they are searchable. A car is parked where it should not be, or a flight is delayed, and your team finds the guest in seconds instead of calling around.
Flight numbers are searchable the same way.
Need the front desk as well?
Felix runs the other half of the building.
Felix is the front desk and operations platform Orana builds and operates. Orana Stay plugs straight into it, so the guidebook your guest opens and the system your team works in are the same stack rather than two products stitched together.
Integrations
Works with the software
you already use.
36 PMS, channel manager, and operational integrations, connect your existing stack without replacing it.
White Label
Want it under
your brand?
We do that too.
Orana Stay is available as a fully white-labelled platform. Your domain, your logo, your colours, your product. We run everything underneath.
Available for tourism boards, DMOs, property management companies, hospitality groups, and concierge businesses. Talk to us β
Who It's For
Built for every accommodation
type and scale.
Whether you manage one property or five hundred rooms, Orana Stay scales to your operation.
Pricing
Start free.
Scale when you're ready.
The free tier is a genuinely useful, complete guidebook, not a stripped-back teaser. When you need more, the paid platform is there.
- AI-written guidebook built from your content
- Local restaurants & attractions
- Bookable experiences via Viator
- AI concierge in 107 languages
- Interactive map
- Weather integration
- QR code for your property
- Monthly auto-refresh
- No credit card required
- Everything in the free tier
- 36 PMS & channel manager integrations
- Pre-arrival & departure forms
- ID scanning & rental agreement signing
- Smart lock integration (Seam)
- Upsells & in-app shop (Stripe)
- Guest booking authentication
- Marketing banners & event feeds
- Gallery & social media
- 7 guidebook themes
- White-label option available
- Priority support
Orana Stay has completely transformed the way we engage with our guests. The digital guidebooks are beautifully designed, easy to update, and have significantly reduced the number of repetitive guest enquiries we used to get. Our team now spends less time answering common questions and more time focusing on creating amazing stays.
Your guidebook is free.
Get started in minutes.
No credit card. No commitment. We check your area for local experiences, then our AI builds your complete guest guidebook in under 5 minutes*. Or book a demo and we'll build it live using your actual property.
*Free tier requires bookable experiences within 50km of your property.