Unified Messaging
Every guest.
Every channel.
One inbox.
Orana Stay aggregates all guest communication by booking, email, SMS, Airbnb, Booking.com, in-app chat, into a single threaded inbox. AI handles the routine. Your team handles what matters.
๐ง Email
๐ฌ SMS
๐ Airbnb
๐ Booking.com
๐ฑ In-App Chat
๐ข WhatsApp soon
All channels in one view
1 Inbox
Routine questions handled by AI
24 / 7
Message templates with variables
Instant
Scheduled sends per booking stage
Automated
Live Demo
This is what your team sees, every day
Click a guest to switch conversations. Try the channel selector, templates, AI Suggest, and send a message. This is the real interface, no mockup.
๐ฌ Channel Aggregation
One guest. One thread.
Every channel combined.
Messages from Airbnb, Booking.com, email, and SMS all route into a single conversation thread, organised by guest booking. No more switching between platforms, missing messages, or losing context.
Booking-linked aggregation via Mailgun Incoming reservation messages and direct emails are automatically matched to the right booking and threaded together in one view.
Reply on any channel from one place Choose which channel to reply on, email, SMS, Airbnb, or in-app chat, without leaving the inbox. Guest gets the reply on their preferred channel.
WhatsApp coming soon Full WhatsApp Business integration is in development, adding the world's most-used messaging platform directly into your unified inbox.
Messages aggregated by booking
SM
Sarah M.
Villa 3 ยท Mar 09โ14 ยท BK-83170760
๐ Airbnb ยท 3 msgs
๐ง Email ยท 1 msg
๐ฑ Chat ยท 2 msgs
JT
James T.
Studio 1 ยท Mar 06โ10 ยท BK-72841930
๐ง Email ยท 2 msgs
๐ฌ SMS ยท 1 msg
All channels ยท One thread per guest
๐ Message Templates
The right message,
sent at the right moment
Build a library of branded message templates, with dynamic variables that auto-fill guest name, booking dates, property details, and more. Send manually or trigger automatically based on booking stage.
Dynamic variables Templates auto-fill {{guest_name}}, {{checkin_date}}, {{property_name}}, {{wifi_password}} and more, no manual editing per guest.
Scheduled sends Trigger messages automatically, 3 days before arrival, on check-in day, post-checkout, without your team lifting a finger.
Channel-aware sending Each template can be sent via the guest's preferred channel. One template, any channel, email, SMS, or OTA message.
Template library
โ Pre-Arrival Welcome
Hi {{guest_name}}, we're looking forward to welcoming you to {{property_name}} on {{checkin_date}}...
๐ Check-In Instructions
Your check-in is today! Here's everything you need: WiFi is {{wifi_name}}, password {{wifi_pass}}...
โญ Post-Stay Review Request
Hi {{guest_name}}, we hope you had a wonderful stay! We'd love your feedback...
โจ AI Concierge
AI handles the routine.
You handle what matters.
The Orana AI Concierge monitors all incoming messages and automatically responds to common questions, WiFi, parking, check-in times, local recommendations, 24/7, in the guest's language.
107 languages, instant responses The AI detects the guest's language and replies accordingly, no delay, no translation tools, no manual effort.
Trained on your property content The AI answers from your actual property information, house rules, amenities, policies, not generic hospitality content.
Escalates when needed When a query is outside its knowledge or flagged as urgent, the AI alerts your team immediately rather than guessing.
Live conversation ยท AI Concierge active
Priya K. ยท Penthouse ยท In-App Chat
Hi! We just checked in and love everything, but the WiFi password on the card doesn't seem to be working?
Guest ยท 3:10 PM
โจ AI Concierge ยท responding in 4 seconds
Hi Priya! The correct network is CoastalVillas_5G. You can also tap the WiFi tile in your guest guide to connect automatically, no password needed.
AI Concierge ยท 3:10 PM
Oh perfect, found it! Thank you so much, that was quick ๐
Guest ยท 3:14 PM
Resolved by AI ยท No staff action required
Everything included
One inbox. Every messaging need covered.
Multi-Channel Inbox
Email, SMS, Airbnb, Booking.com, and in-app chat, all aggregated into a single thread per booking.
AI Auto-Responses
Routine questions answered instantly, 24/7, in the guest's own language. Property-trained, not generic.
Message Templates
A full library of branded templates with dynamic variables. Send in seconds, not minutes.
Scheduled Sends
Trigger messages automatically at every stage of the booking, pre-arrival, check-in, mid-stay, checkout, and post-stay.
Mailgun Integration
Incoming emails are matched to the right booking automatically via Mailgun, no manual linking or sorting.
Full Booking Context
Every conversation shows the full booking record, stay dates, room, status, scheduled messages, right alongside the chat.
AI Escalation Alerts
When the AI can't handle a query, it flags your team immediately, so no message falls through the cracks.
In-App Chat
Guests message your team directly from the digital guest guide. Replies route straight into your unified inbox.
WhatsApp ยท Coming Soon
WhatsApp Business integration is in development, bringing the world's most popular messaging app into your inbox.
“
Orana Stay has completely transformed the way we engage with our guests. The digital guidebooks are beautifully designed, easy to update, and have significantly reduced the number of repetitive guest enquiries we used to get. Our team now spends less time answering common questions and more time focusing on creating amazing stays. The platform is simple, smart, and exactly what we needed.
B
Beach Stays
Northern Beaches, NSW
See it live
Stop switching tabs. Start managing every guest from one place.
Book a 30-minute demo and we'll show you the unified inbox live, with your channel mix, your templates, and your property's AI set up.