Insights & Guides
The guest experience
playbook
Practical guides, industry insights, and proven strategies for accommodation operators who want to deliver exceptional guest experiences, and grow revenue while doing it.
All posts Guest Experience Upselling AI & Technology Direct Bookings STR Operations
π‘
Guest Experience
The small things that actually make guests feel at home
'Home away from home' gets used so often it's stopped meaning anything. Here's what it actually takes to make a guest feel genuinely comfortable.
π¨
Hotel Operations
The hotel information problem, and why paper was never really the answer
There's a laminated folder in hotel rooms all over the world right now. Nobody reads it. Nobody updates it. Here's what should replace it.
πΊοΈ
Guest Experience
Why your guests are still lost, and how a digital guide actually fixes it
Most guests arrive with a vague idea of what they want to do and very little idea of how to do it. Here is what a good digital guide actually looks like.